Frequently Asked Questions

Yes, but only when on Extra Time & by arrangement with Gray & Son Robemakers.

Your university or college has set aside a special area for you to collect your outfit and put it on. Details are normally given to you in your handout regarding ceremony arrangements. Confirm with your registry.

Details will have been given to you by your university or college, however as a general rule Gray & Son Robemakers (Durham) will normally be available to robe you at least two hours before your ceremony.

We will help you put it on and ensure you are wearing it correctly.

It is not imperative that you have the printed copy, but take a note of the number - which can be found on the Review / Amend order screen, as it does speed things up at the ceremony, in any event, our representatives will have detailed lists on the day of your ceremony.

Please book early to be sure of your order as we cannot always guarantee an order if you leave your booking later than 21 days before your Ceremony (being the date agreed for the Hire outfit to be available). Please check the website to see if the ceremony date option is still available or contact us via phone or email to establish if it is still open to book.

We are unable to tell you what you have been studying for, ask your course tutor or the university or college registry.

Your height means the measurement from the top of your head to the ground. This can be in metres or feet and inches.

Full outfit means all the required items for the award that you are receiving..

You may be able to place a late order. Go to the enquiry desk in the robing area early on the day of your ceremony and our staff will do their best to help you. We are only able to accept cash at the ceremony.

You will be shown an online confirmation and will receive an email confirmation shortly after placing your order.

Yes, please see our address details on the Contact Us page.

No, limited space and press of business makes this impractical.