Q. How much notice is required before I book my graduation outfit?
A. Please book early to be sure of your order as we cannot always guarantee an order if you leave your booking later than 21 days before your Ceremony (being the date agreed for the Hire outfit to be available). Please check the website to see if the ceremony date option is still available or contact the Call Centre to establish if it is still open to book.

Q. I'm not sure what degree I am on.
A. We are unable to tell you what you have been studying for, ask your course tutor or the university or college registry.

Q. What does 'Height' mean?
A. Your height means the measurement from the top of your head to the ground. This can be in metres or feet and inches.

Q. What does full outfit mean?
A. Full outfit means all the required items for the award that you are receiving and is usually a gown, hood and hat although this varies according to the institution.

Q. What does Extra Time mean?
A. The normal hire fee is usually for the ceremony day (or evening if it is just an evening ceremony). This enables you to wear the outfit for your graduation ceremony and have private and official photos taken if you want. If you opt for Extra 7 days hire you can take the robes away from where you had your graduation ceremony and keep them for one week, returning them to us in the bag provided. You will need to pay the postage on the parcel; ordinary parcel post is fine, but you must obtain proof of posting. You are not allowed to take your outfit out of the United Kingdom.

Q. Where do I collect my outfit from?
A. Your university or college has set aside a special area for you to collect your outfit and put it on. Details are normally given to you in your handout regarding ceremony arrangements. Confirm with your registry.

Q. When can I collect my outfit?
A. Details will have been given to you by your university or college, however as a general rule Gray & Son Robemakers (Durham) will normally be available to robe you at least two hours before your ceremony.

Q. How will I know how to wear the outfit?
A. We will help you put it on and ensure you are wearing it correctly.

Q. What can I do if I am too late to order my outfit on-line?
A. You may be able to place a late order. Go to the enquiry desk in the robing area early on the day of your ceremony and our staff will do their best to help you. We are only able to accept cash or cheques at the ceremony. Please note we cannot guarantee we will be able to provide robes for late orders.

Q. How can I confirm that my order has been placed?
A. You can see if your order has been placed by accessing the Review / Amend order screen which can be entered from the home page drop down menu.

Q. I am unable to print my confirmation email - can I collect my gown without it?
A. It is not imperative that you have the printed copy, but take a note of the number - which can be found on the Review / Amend order screen, as it does speed things up at the ceremony, in any event, our representatives will have detailed lists on the day of your ceremony.

Q. When will my outfit arrive?
A. This will depend on the type of outfit you have ordered. The dispatch time will be stated on your shopping basket when placing your order on the internet. Please make a note of this.

Q. What forms of payment do you accept?
A. Credit Cards: Visa, Master card
    Debit cards: Switch
    We do not accept Electron cards.

Q. Can I go into my nearest store to place my order in person?
A. No. All orders should be processed via the website or the call centre.

Q. Can I go into my nearest store to have my measurements taken for my outfit?
A. No, limited space and press of business makes this impractical.